Contact BIGEQ

We are happy to help.

Start with the quick answers below, then send us the details we need to help with your account, listing, membership, or question.

Chestnut show horse in the ring

Common Questions

Thanks for using BIGEQ. Before sending us an email, please check these quick answers.

How do I cancel my BIGEQ+ membership?

Cancel in your account anytime here.

I did not receive the password reset email.

Check your junk mail. Otherwise, email us and we can manually reset it.

Can you mark my ad as sold or leased?

You can mark your ad as sold or leased in your account here.

Are you hiring?

If we do, we will announce it on our homepage blog and social media, so please follow us on Instagram and Facebook.

When will my ad be posted to social media?

Showcase and Select ads are posted within 2 business days; we hand-make each post and add them Monday-Friday. If you do not see your ad posted to socials within 3 business days, please contact us.

More answers are here.

Pricing & FAQs

Send An Email

Still have a question? We're here to help. It is our goal to respond within 1 business day, excluding weekends and United States Federal holidays.

We ask you to please write with courtesy and respect. We will work to resolve any issue that may arise.

Please email the following:

  • your first and last name
  • email associated with your BIGEQ account
  • phone, optional; we do not offer phone support but this can help us locate your account
  • the name of your horse if you have an advertisement with us
  • any questions, concerns, comments, or feedback

Our email address:

BIGEQ email address

You may also send a DM to our Instagram account @bigeq, but we check and respond to email faster.