If you need help, feel free to contact us. We try to answer all emails within 1-2 business days. Do take a moment, however, to scan our FAQs, as they might just answer your questions. Thanks!
PRICING, AD DURATION & RENEWALS
Q. How much does it cost to list my horse?
A. Please visit http://www.bigeq.com/page/pricing
Q. Why does Bigeq.com charge for its ads?
A. Our website has always offered the highest quality buying and selling experience for the hunter/jumper community. Our prices reflect our large and extremely loyal audience and our continuing work to maintain an attractive, functional website in a world of ever-changing web technologies. Our service is proven and reliable, just take a peek at our testimonials. We stand by our service and hope you'll give it a try; do remember we specialize in quality hunter/jumper show horses - if your horse does not fall into that category, you might want to try another website.
Q. What payment methods do you accept?
A. We accept all the major credit cards: Visa, American Express, Mastercard and Discover. We do not accept cash, checks, e-checks, Paypal or any other form of payment.
Q. How long will my ad run for?
A. Please visit http://www.bigeq.com/page/pricing
Q. Can I renew or upgrade my ad?
A. Yes. Both premium and basic ads can be renewed at any point during the ad run. This will bump your listing to the top of search results again. Basic ads may also be upgraded at any time during the ad run. To renew or upgrade, please login to your account, find the ad you would like to renew and click "Renew." If you have recently purchased a basic ad and upgraded to premium, please contact us and we will issue a refund for the original basic ad purchase.
Q. Is there any commission involved with using Bigeq.com?
A. No. We offer classifieds and are not a brokerage service. There is no commission. We require a listing fee to place an ad. Nothing else.
ADDING PHOTOS and VIDEOS
Q. What are your photo specifications?
A. Each photo uploaded must be smaller than 5MB. Files larger than 5MB will not upload, and you will have to shrink the file size. Photos must be in JPG, GIF or TIF format.
Q. I cannot upload my photos and/or there is no button to upload my photos?
A. Make sure your photos are less than 5MB and you are using an updated web browser with Flash. If you are still unable to upload your photos, please email them to us, and we will upload them for you.
Q. How do I get my video link up?
A. Create an account with YouTube or another video service and upload your video there. Go to the YouTube page with your video on it, and find where it says, "Embed." In the text box next to this, copy all the coding.
Sign in to your Bigeq.com account and go to "My Ads." Select "edit ad" for the horse you are adding the video to. Paste the coding into the box below the words "Video Embed Code" and save your ad.
If you are not using YouTube, you can copy and paste a link to where your video is located in the "Video Embed Code" box. It will create a link to your video. The link needs to be a complete URL, with the 'http://" before the "www.etc."
Like this:
"http://www.mymovie.com/myvideo.mov"
MY ADS (PRICE, MARK AS SOLD/LEASED)
Q. Every time I try to save my ad, I get an error saying I need to enter a price. I already did. Why is it not working?
A. You may have selected "Inquire" or a price range from the price display dropbox, but you also have to enter an actual price in the text box to the left in order for your ad to save (and our search engines to function properly!). Every horse MUST have a numerical price written in the "Price (USD)" field, higher than $1000. Do not leave it blank.
Q. What should I select for "Price Display Method"?
A. You have the following options in the Price Display Method box:
Q. How do I remove my ad?
A. To delete the ad, sign in to your account and click 'delete ad' for the ad(s) you would like removed.
Q. My horse was sold or leased. How can I mark it as sold or leased?
A. You may delete the ad (see above for directions) or mark it as sold/leased. To mark the ad as sold/leased, sign in to your user account and click on "My Ads." Find the ad you would like to mark as sold, and click "Mark Sold" or "Mark Leased." Your user information will be removed from the ad and you will not be contacted any longer, but the ad will still be visible under the "Sold" page.
MISCELLANEOUS
Q. I am a broker and I run a sale barn, can I list my farm or business as an ad?
A. Horse listings are designed to for individual horses and ponies. Please list only one horse/pony per listing. If you are interested in purchasing a link to your farm's website please login to your account and select "Place a Barn Link".
Q. Can I post stud ads, horses wanted, riders wanted, real estate or other types of ads?
A. At this time the classifieds are only for horses/ponies for sale or lease
Q. I want to email a seller. Why do I have to register to contact them?
A. All users must be registered so we can protect our buyers and sellers from scams and scammers.
We will continue to update this section as we receive more questions from you, our visitors! Please contact us with any questions you have so we can better serve you.
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